Cancellation & Refund Policy
A legal disclaimer
The Harvesters Moon – Direct Website Bookings Only
This policy applies to all reservations made directly through The Harvesters Moon website. Bookings made through third-party platforms (including Booking.com, Airbnb or other agents) are subject to the cancellation policies of those platforms.
Refund Policy - the basics
Payment Terms
• A 50% deposit is required at the time of booking to secure your reservation.
• The remaining balance is due 14 days prior to arrival.
• If a booking is made within 14 days of arrival, full payment is required at the time of booking.
What to include in the Refund Policy
Cancellation Policy
More than 30 days before arrival
Full refund of all monies paid, less a 3% payment processing fee.
14–29 days before arrival
50% refund of the total booking amount.
0–13 days before arrival
No refund.
Early Departures
No refunds will be provided for early departure once your stay has commenced.
Date Changes
• One date change may be permitted if requested more than 14 days before arrival.
• New dates are subject to availability.
• Any difference in nightly rate will apply.
• Date change requests made within 14 days of arrival will be treated as a cancellation.
Force Majeure
If government travel restrictions, natural disasters, or other circumstances prevent access to the property:
• A credit valid for 12 months may be issued.
• Refunds will be considered at the discretion of management.
Travel Insurance
We strongly recommend all guests purchase comprehensive travel insurance to cover unexpected illness, travel disruption, or cancellation.